Privacy Policy

TransWARE Pte. Ltd., along with its subsidiaries and affiliates worldwide (collectively “TransWARE”, “we” or “us”), respects your privacy. This Privacy Policy covers TransWARE’s practices for the TransWARE websites that link to this Policy (“Websites”) as well as to the products, services and web-based applications provided by TransWARE (our “Products”). This Policy explains how we may use certain information we collect when you contact us, visit our Websites or purchase or use our Products. By using a Website or by purchasing, installing or using any of our Products, you are consenting to our practices as described in this Privacy Policy.

Personal Information

Personal Information means information that by itself identifies an individual (such as name, credit card number, or email address) as well as information that can be combined to identify an individual. In this Policy we distinguish Operational Personal Information from Personal Information in Content that may be backed up, stored or hosted through use of our Products, and treat each type of Personal Information differently, as described below.

Operational Personal Information

Operational Personal Information is Personal Information we collect and use in order to provide, support and market our Products. Operational Personal Information may include name, address, telephone number, email address and/or credit card number. We collect Operational Personal Information from individuals (including individual representatives of companies or other legal entities such as employees, officers or administrators) who register for, purchase and use our Products and from individuals who contact us and voluntarily disclose such information to us. This list includes authorized resellers, master resellers, users or potential users, or persons authorized to deal directly with TransWARE for Product support (we will refer to all of these in this Policy as “Customers”). TransWARE collects Operational Personal Information in many ways such as when someone fills out a form on one of our Websites, submits an email or other inquiry to us, enters a contest, posts on one of our community forums, registers for, purchases or uses a Product, registers or logs on to one of the areas of our Websites or web-based applications that are restricted to registered users, or requests support for a Product.

How we may Use Operational Personal Information

TransWARE uses Operational Personal Information for responding to and processing inquiries, orders and service requests or generally for any other purpose related to the original purpose for which the Operational Personal Information was collected. TransWARE also may use Operational Personal Information for supporting your relationship with TransWARE by designing services that are suitable to your needs, general Product support and updates, marketing, alerting you to new Product offerings as they become available, continuing existing service and support, and other similar purposes. This Information may also be used to provide you with notices about your purchases, your use of the Products, and to carry out TransWARE’s obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

Personal Information in Content

We treat all Content that is backed up, stored or hosted using our Products in the same manner, described below, regardless of whether or not it contains Personal Information.

How we may Use Content

TransWARE will not view, access or use Content, including Personal Information within Content, except as needed to actually provide our Products, as authorized by Customers in connection with Product support as described below, or as otherwise described in this Privacy Policy. TransWARE is not a data controller of any Content.

In the course of providing Product support requested by a Customer, TransWARE may have incidental access to Content. Any Customer request for Product support will be deemed express permission for us to access Content as needed for the limited purposes of providing the requested Product support. Customer, as the data controller, is responsible for furnishing any notices or obtaining any consents required by law from the relevant individuals. Product support may be provided by any TransWARE entity on behalf of another.

Aggregate Information

Personal Information, including any Personal Information in Content, does not include Aggregate Information, which is information we collect or process about a group or category of data. Aggregate Information cannot be attributed to any individual. We may use and share such Aggregate Information to improve Products, develop new products, understand and/or analyze usage, demand, and general industry trends, develop and publish white papers, reports, and databases summarizing the foregoing, and generally for any purpose related to our business. Aggregate Information may be derived from information provided by any Customer, from use of our Products or from passive data collection techniques described below. No Personal Information is included in Aggregate Information. This Policy does not restrict or limit our collection and use of Aggregate Information.

How we may Share Personal Information and Content

TransWARE will not give, sell, share, or trade any Operational Personal Information or any Personal Information in Content to any party outside of TransWARE except as outlined in this Policy or with appropriate consent. We may disclose Personal Information to a third party in the following limited circumstances:

  • as needed to enforce TransWARE’s Terms of Use, policies and any other contractual relationships with our Customers;
  • when we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our Websites or Products against possible attacks, or protect the property and safety of TransWARE, our Customers or the public;
  • as required by law, such as to comply with a subpoena, warrant, regulatory oversight or similar legal process;
  • in connection with any potential sale, transfer, merger, consolidation or other transaction involving all or part of our company.

In addition, we may disclose Operational Personal Information (but not Content), as needed, in the following circumstances:

  • to companies that provide services that help us with our business activities such as processing Customer payments. These companies are authorized to use Personal Information only as necessary to provide these services to us; and
  • to companies that work with TransWARE on various projects; for example, TransWARE may share Operational Personal Information for customer relationship management purposes, email marketing purposes, to our reselling Partners, or with other companies whose products or services we think may be of interest to our Customers in joint marketing and support efforts.

Transfers of Personal Information

We may transfer Personal Information, including in Content, to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which the information was initially provided. When we transfer Personal Information to other countries, we will protect that information as described in this Privacy Policy.

TransWARE’s Commitment to Security

TransWARE is committed to protecting all Personal Information and Content we collect and use. To that end, we have implemented commercially reasonable physical, administrative and technical safeguards to help us protect Personal Information and Content under TransWARE’s direct control from unauthorized access, use and disclosure. However, no system of electronic data collection, storage and retrieval can be made entirely impenetrable and by continuing to use our Websites and Products you acknowledge and accept that despite the reasonable measures we employ, we do not guarantee that our Websites, Products and procedures are invulnerable to all security breaches or immune from viruses, security threats or other risks.

External Links/Third Party Websites/Non-TransWARE Administrators

TransWARE’s Websites may provide links to and be accessed via links from third-party websites, including social media websites, whose privacy policies differ from those of TransWARE. Even if the third-party is affiliated with TransWARE through a business partnership or otherwise, TransWARE is not responsible for the content, privacy policies, or practices of such third-party websites. External links are provided for convenience only and access to these links is at your own risk. We encourage you to review carefully the privacy policy of any web site you may visit.
Our Products are usually managed by non-TransWARE administrators that may have the ability to control access to, integration with and monitoring of TransWARE Products. This Privacy Policy describes only TransWARE’s practices and not the practices of any non-TransWARE administrators.

Review and Opt Out

If you have any questions about this Privacy Policy, TransWARE’s privacy practices, or if you would like to review, correct, access, amend or delete your Operational Personal Information, please contact us at privacy@transware.sg.